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Thank you for choosing Skyscraper Tours. We are excited to help you with your vacation! Skyscraper Tours Contact Information: Working Hours: M-F 9am - 6pm CST and Saturday 10am - 4pm CST Toll-free 1-877-442-5659 If you call and receive the answering service during working hours, this means that we are on the phone helping other customers. Please leave a message and your phone call will be returned. Fax 479-444-1977 info@skyscrapertours.com Email is answered promptly. If there is a delay in the response to your email, please call our toll-free number 1-877-442-5659. Travel Insurance: We highly recommend that you purchase travel insurance. Please call or email for details. Documents: Royal Caribbean provides Electronic Documents. Please go to www.royalcaribbean.com to start your online check in. Click on Before You Board Click Online Check-In Follow the instructions provided by the cruise line. If you find errors in your online check-in, please call or email Skyscraper Tours. Excursion Planning: The cruise line offers excursions, but there are other options. Skyscraper Tours can help you arrange custom tours. By using an independent tour operator, you can escape the crowds and experience a personalized tour. We highly recommend the tours offered with http://www.shoretrips.com. Please email or call for suggestions. Hotel and Transfers: Skyscraper Tours can help you arrange your pre/post hotel and transfers. Please call or email for details. Luggage and Luggage Tags www.royalcaribbean.com Click on Customer Support Click on Frequently Asked Questions Luggage & Luggage Tags Cancellation policy: Your booking is subject to the cancellation policy of Royal Caribbean. www.royalcaribbean.com Click on Customer Support Click on Frequently Asked Questions Click on After You Purchase Click on "If I have to cancel my cruise, will I get a refund" Skyscraper Tours must receive your notice to cancel in writing. Gratuities Guidelines: www.royalcaribbean.com Click on Customer Support Click on Frequently Asked Questions Click on "What are gratuity guidelines for cruises?" Specialty Restaurants: www.royalcaribbean.com Click on Customer Support Click on Frequently Asked Questions Click on After You Purchase Click on "When can I make my Specialty Restaurant, Spa or Salon Reservations" Under the "A" click on "Clicking here" Then Click on Shop or Modify Specialty Restaurants Specialty Restaurants can be reserved online up to 4 days before your sail date. If you're sailing in less than 4 days, you will need to make your reservations onboard. Directions to the Pier: www.royalcaribbean.com Click on Customer Support Click on Frequently Asked Questions Click on Directions to the Pier Online Check In Click on Customer Support Click on Frequently Asked Questions Click on Online Check In Bon Voyage Gifts www.royalcaribbean.com Click on Customer Support Click on Frequently Asked Questions Gifts and Gear Preparing Formal night information www.royalcaribbean.com Click on Customer Support Click on Frequently Asked questions Click on Life Onboard Click on What are the dress codes onboard Contact people at home from the ship: www.royalcaribbean.com Click on Customer Support Click on Frequently Asked Questions Click on Onboard Click on Onboard Extras If you have further questions, just let us know. Lori Cunningham and staff 1-877-442-5659 www.skyscrapertours.com |